Dear Americans,

It's time to speak out for your right to repair

U.S. PIRG, and iFixit are calling on the FTC to take real action to protect your right to repair. Add your voice and tell the FTC that it’s time to act.

We’re asking the FTC to:

  • Enforce the law against companies who use illegal tying arrangements to force consumers to purchase connected repair services.
  • Enforce the law against companies who violate the Magnuson Moss Warranty Act by voiding warranties when a consumer fixes something themselves or uses third-party parts or repair services.
  • Enforce the law against companies who refuse to sell replacement parts, diagnostic and repair tools, or service information to independent repair providers.
  • Publish new guidance on unfair, deceptive, and abusive terms in end user license agreements (EULAs) that: restrict independent or self repair; restrict access to parts and software; prohibit the transfer of user licenses; that and that purport to void warranties for independent or self repair.
  • Issue new rules prohibiting exclusivity arrangements with suppliers, customers, and repair providers that exclude independent repair providers and suppress competition in the market for repair services.
  • Issue new rules prohibiting companies from deceiving customers by selling products which cannot be repaired without destroying the device or cannot be repaired outside of the company’s own service network, without disclosing that fact at the point of sale.

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Dear Acting Chairwoman Rebecca Slaughter and FTC officials,

When we're forced to use only the manufacturer's authorized service to repair equipment — which is common in everything from tablets to tractors — those authorized services can overcharge the customer, or push us into buying new instead of fixing our current device. That results in long wait times for repairs, price gouging and unnecessary electronic waste.

We support the FTC's investigation into barriers to repair, but an investigation alone isn't going to protect us from manufacturers. We have steadily seen devices get less repairable, and previous reports have not proven an effective deterrent. The FTC must do more. We urge you to enforce the law against companies who violate consumer protection and competition laws, and to announce new initiatives that protect consumers from anti-competitive repair practices, such as those supported by Right to Repair advocates.

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Common Questions about Right to Repair

What does Right to Repair do?

Right to Repair is simple. It requires manufacturers to provide owners and independent repair businesses with fair access to service information and affordable replacement parts. So you can fix the stuff you own quickly—and get back on with your life.

That sounds great! Who would be against that?

Well, manufacturers like John Deere and Apple don’t like the idea. When your tractor breaks or your cell phone stops working, they want to be the only people who can fix it. And they get to set whatever prices they want for parts and service.

Is Right to Repair a new concept?

Nope! We already have right to repair for cars—that’s why you can take your Ford into a local mechanic. They have all the same software diagnostics and service manuals that the dealerships have. This is the result of decades of auto Right to Repair legislation—laws that have been a resounding success.

How can I get involved?

It’s time to fight for your right to repair and defend local repair jobs—the corner mom-and-pop repair shops that keep getting squeezed out. Write or call your legislator. Tell them you support the Fair Repair Act. Tell them that you believe repair should be fair, affordable, and accessible. Stand up for your right to repair in FTC!

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